Thank you for shopping at emberearthen.shop. We are committed to providing our U.S. customers with high-quality earthenware products and a seamless shopping experience. If you are not completely satisfied with your order, you may request a return or refund in accordance with the policy outlined below.
I. Return Period
Customers may request a return or refund within 30 days from the date of receipt of the merchandise.
Return requests for orders exceeding this 30-day period will not be accepted.
II. Return Conditions
To ensure a smooth return process, please ensure that the item meets the following conditions:
The item has not been heavily used or damaged.
The original packaging remains substantially intact (where applicable).
The return is accompanied by order information or proof of purchase.
III. Refund Process
Once we have received and inspected the returned item, we will process the refund within 3 business days.
The refund will be issued back to your original payment method; the actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.
IV. Clearance and Promotional Items
Due to inventory optimization and operational adjustments, certain earthenware products on this website are currently undergoing limited-time promotions and inventory clearance. These items have been repriced at optimized rates and are available only while supplies last.
(As part of our inventory turnover and business structure optimization efforts, select items are being cleared out at discounted prices for a limited time to enhance warehousing efficiency and operational flexibility.)
V. Non-Returnable Items/Situations
The return policy may not apply in the following situations:
The return request is submitted after the 30-day return period has expired.
Issues resulting from human error, accidental damage, or improper use.
Failure to provide valid order information.
VI. Contact Us
To request a return or refund, please submit your request via our website’s customer service email or through our “Contact Us” page. We will process your request as quickly as possible.