Welcome to emberearthen.shop. By using this website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.
I. Website Usage Guidelines
This website offers sales services for clay pots and ceramic kitchenware exclusively to users located within the United States. All users must comply with relevant local laws and regulations while using this website.
II. Order Processing Time
All orders will be processed and scheduled for shipment on the same day (excluding holidays or special circumstances).
Once an order is confirmed, it will proceed to the warehouse picking and packaging stage.
III. Shipping and Delivery Time
Once shipped, orders are expected to be delivered within 2 days (within the United States).
Actual delivery times may experience slight delays due to logistics carriers or force majeure events.
All orders are delivered via our partnered logistics carriers.
IV. Return Policy
Customers may request a return or refund within 30 days of receiving their items.
Returned items must remain in substantially intact condition, and valid order information must be provided.
V. Refund Process
Once we have received and inspected the returned items, we will complete the refund processing within 3 business days.
Refunds will be issued via the original payment method; the time it takes for the funds to appear in your account depends on the processing speed of your bank or payment platform.
VI. Clearance and Pricing Information
Due to inventory optimization and periodic operational adjustments, certain clay pot products on this website are currently subject to limited-time promotions and inventory clearance sales. Prices have been adjusted accordingly, and these offers remain valid only while supplies last.
(Due to inventory management and operational optimization efforts, select items are being sold at limited-time clearance prices to enhance warehousing efficiency and supply chain operations.)
VII. Limitation of Liability
To the fullest extent permitted by law, this website shall not be held liable for any additional losses resulting from logistics delays, force majeure events, or third-party services.
VIII. Modification of Terms
We reserve the right to update these Terms and Conditions at any time; any updates will be published on this page. Continued use of the website constitutes acceptance of the most current Terms.
IX. Contact Us
If you have any questions regarding these Terms, please contact us via the customer service channels provided on this website.